Privacy Policy
Effective Date: May 28,2025
Last Updated: July 14th, 2025
This Privacy Policy describes how AMAG (“we,” “our,” “us”) collects, uses, discloses, and protects your information when you use our website, purchase our services, or interact with our AI marketing tools, including our inbound/outbound AI caller and paid advertising campaigns.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information in order to provide and improve our services.
Personal Information:
Full name
Business name and contact details
Email address
Phone number
Payment information (processed via secure third-party platforms)
Facebook Business account details (if applicable)
Call handling preferences and CRM data (for AI caller setup)
Non-Personal Information:
Browser type, IP address, and device information
Site usage and interaction analytics
AI agent call data and campaign performance metrics
2. How We Use Your Information
We use your data for the following purposes:
To set up, deploy, and optimize your AI caller and ad campaigns
To communicate with you regarding onboarding, performance, updates, or support
To process transactions and manage your subscription or billing
To analyze campaign and AI performance for improvement
To comply with legal obligations and prevent misuse or fraud
We do not sell your personal data to third parties.
3. Sharing Your Information
We only share your information with third parties under the following circumstances:
Service Providers: Such as AI voice platforms, CRM tools, analytics tools, or ad platforms (e.g. Meta/Facebook)
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In the event of a merger, acquisition, or sale of assets
All third-party services we use are expected to meet data protection standards.
4. Data Security
We implement reasonable security measures to protect your data, including:
SSL encryption for data transmission
Access controls and authentication for internal systems
Secure storage of sensitive client data
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
Our website may use cookies and similar tracking technologies to:
Improve site functionality and user experience
Analyze usage patterns and measure performance
Remember login preferences or user sessions
You can manage cookie preferences through your browser settings.
6. Your Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your personal data
Correction: Request corrections to inaccurate data
Deletion: Request deletion of your data (where legally permitted)
Objection: Object to certain types of processing
Withdraw Consent: Where consent was previously given
To exercise your rights, contact us at: privacy@theamag.net
7. Data Retention
We retain your personal data only for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
If your account is terminated or inactive for an extended period, we may delete your data after reasonable notice.
8. Third-Party Links
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
AMAG’s services are intended for businesses and individuals over the age of 18. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Updates to This Policy
We may update this Privacy Policy from time to time. You’ll be notified of any material changes via email or your client dashboard. The revised policy will be effective once posted.
11. Contact Us
If you have questions or concerns regarding this Privacy Policy or your data, contact:
Privacy Department – AMAG
Email: privacy@theamag.net
Address: 145 Tremont St, Boston, MA 02111
Phone: 781-691-4480